The Customer Care team is the primary point of contact for all FOOTT customers. The team is responsible for customer information, co-ordination of bookings and schedules to meet customer needs through a busy contact centre environment. This position is responsible for providing exceptional customer service to exceed FOOTT customer expectations. Working closely with truck drivers, you will ensure collection routes are optimised, drivers have all the information they require to complete jobs, and customers are kept informed.
Key Accountabilities
Accountable for:
- Accurate detailing of customer requests through the FOOTT software system to ensure action.
- Provide excellence in customer service within a busy contact centre environment with a focus on professional consistent response to customer requests.
- Effective coordination of all operational resources, including but not limited to responding to incoming calls and emails, and ensuring software systems are updated and appropriately maintained for all FOOTT products and service offerings.
- Provide daily run-sheets for drivers and be a key point of contact for drivers as they complete customer deliveries and collections.
- Ensure all required reporting and record keeping is maintained.
- Establish and maintain key relationships with customers, vendors, and other key stakeholders.
- Implement standard contract management controls services such as reporting, risk management, financial control, and account management.
- Help managers with the administration of contracts.
- Contributing to the ongoing improvement of procedure and systems to achieve FOOTT corporate objectives.
- Develop and maintain a good general knowledge of all FOOTT services, activities, and functions.
- Undertaking all tasks as delegated by the Customer Care manager.
Job application closing date – 19 April 2024