Effective from July 2023
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if a user visits our website and / or enters their email address from an online advertisement.
If you choose to use our website and / or engage with our social media advertisements, then you agree to the collection and use of information in relation with this policy.
Information collection and use
For a better experience while using our website and engaging with our social media advertisements, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number and email address. The information that we collect will be used to contact or identify you in future forms of communication, including but not limited to responding to any requests of contact you make, advertising and email marketing.
We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amounts of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our website. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our website management.
- To provide marketing material on our behalf.
- To perform other website-related services; or
- To assist us in analysing how our website is used.
We want to inform our website visitors that these third parties have access to the Personal Information we collect, with the reason being to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. If required or authorised, we may also disclose your personal information to government and regulatory authorities.
We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. However, no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We take all reasonable steps to ensure your personal information, held on our website or otherwise, is protected from:
- Misuse, interference, and loss, and
- Unauthorised access, disclosure, or modification
If we suspect or believe that there has been any unauthorised access to, disclosure of, or loss of, personal information held by us, we will promptly investigate the matter and take appropriate action, and we will comply with any obligations in relation to notifiable data breaches that are in force under the Privacy Act.
Links to other sites
Questions and complaints
Once a complaint has been lodged, the Privacy Officer will respond as soon as possible. We will aim to deal with complaints at the source of the complaint. If you are not satisfied with the response received, you should let us know and our Complaints Officer will investigate further and respond.
Our Privacy Officer’s contact details are:
Address: 24 Carroll Road, Shepparton East VIC 3631
Telephone: 1300 236 688