From 1 July 2025, all bin service bookings, including cancellations and reschedules, will be managed through the FOOTT Customer Portal.
This change is designed to streamline service requests and give customers greater flexibility and greater visibility over their services.
The portal is a secure, easy-to-use platform where customers can book, track upcoming collections, view past requests, and access invoices and reporting, all in one place. It’s available 24/7, meaning needing wait to call or email during business hours.
FOOTT Customer Experience Manager, Clair Haines says the portal is already proving to be a valuable tool for customers.
“People want more visibility and control over their services. The portal lets them make changes when it suits them and provides all the key information in one place,” she said.
“We’re getting great feedback from customers who are using it regularly. It’s saving them time and helping them manage their services more efficiently.”
One of those customers is Trevor, who manages waste services at Greater Shepparton Secondary College. Since switching to the portal, he’s noticed a clear improvement in how they handle their collections.
“The FOOTT Customer Portal has made it much easier to manage our waste services,” he said.
“We can see what services the school uses, how much waste is being collected and whether we need to adjust our pickup days.”
Trevor also appreciates being able to adjust bookings directly.
“It is easy to change collection times ourselves and features like booking our services are really useful. We are still relatively new to the portal but already see the benefits and look forward to using it more.”
Knowing exactly when bins are scheduled for pickup has helped the school stay organised and reduce missed collections.
“At this stage it’s made us more efficient as we know exactly when bins are being picked up and we can make sure the right ones are ready.”
When asked if he’d recommend it to others, his answer was clear.
“We would definitely recommend the portal to other organisations. It saves time on phone calls, helps us keep track of pickups, shows how much waste is in the bins at the time of emptying and it is easy to use.”
If you haven’t activated your FOOTT Customer Portal access yet, now is the time.
Visit our website to log in or contact our Customer Care Team at bookings@foott.com.au, if you need help getting started.
